Brand Relationship : Peran Kecintaan Merek dan Kenangan
Kata Kunci:
Brand Relationship, Kecintaan Merek, Kenangan##submission.synopsis##
Dalam buku yang menarik ini, Anda akan diajak menjelajahi kompleksitas hubungan antara konsumen dan merek. Buku ini mengungkapkan rahasia di balik loyalitas konsumen yang kuat, mengungkapkan bagaimana kecintaan terhadap merek memiliki peran sentral dalam membangun hubungan yang langgeng. Dalam pembahasan yang tajam, buku ini tak hanya menguak, tetapi juga menggambarkan secara rinci bagaimana perasaan yang tulus terhadap suatu merek mampu menjalankan peran yang tak ternilai dalam membangun, mempertahankan, dan merawat hubungan yang abadi di antara konsumen dan merek yang mereka anggap istimewa.
Melalui analisis yang mendalam, buku ini membahas berbagai aspek yang memengaruhi kecintaan terhadap merek. Anda akan dipandu melalui konsep-konsep seperti kualitas merek yang dipersepsikan, kepribadian merek, loyalitas konsumen, dan keterlibatan aktif dalam interaksi konsumen dengan merek. Penulis menyajikan hasil penelitian yang mengungkapkan hubungan-hubungan yang kuat antara faktor-faktor ini. Dengan menggunakan metode-metode statistik yang tepat, buku ini menjelaskan bagaimana kecintaan terhadap merek dapat memengaruhi perilaku konsumen dalam keputusan pembelian.
Tidak hanya mengandalkan intuisi semata, buku ini didukung oleh metodologi yang kokoh. Dengan memanfaatkan metode-metode statistik yang terpercaya, penulis merinci bagaimana kecintaan terhadap merek memiliki pengaruh yang signifikan terhadap perilaku konsumen dalam konteks pengambilan keputusan pembelian. Melalui buku ini, akan semakin terlihat bagaimana perasaan yang kuat terhadap suatu merek memiliki kekuatan untuk membentuk jalan perilaku konsumen, mengarahkan mereka pada pilihan-pilihan yang tak hanya mengandung makna emosional, tetapi juga strategi-strategi bisnis yang cerdas.
Riset ini juga merinci proses pengumpulan dan analisis data, termasuk uji validitas, reliabilitas, dan analisis regresi linier berganda. Dengan demikian, buku ini menjadi panduan yang berharga bagi profesional pemasaran dan mahasiswa yang ingin memahami inti psikologi konsumen. Dengan jelas dan ringkas, buku ini adalah sumber informasi yang penting bagi siapa saja yang ingin menjelajahi dunia dinamis di balik hubungan yang kita bangun dengan merek-merek yang kita cintai.
Tidak hanya menjadi pedoman praktis bagi para praktisi, buku ini juga menawarkan bimbingan yang kokoh bagi para pencari ilmu. Dalam kemampuan yang teruji, buku ini menggambarkan hingga pada level yang paling dasar bagaimana faktor-faktor yang telah dijelaskan sebelumnya berperan dalam kehidupan nyata. Hal ini memungkinkan mahasiswa, terutama yang masih mengenal dasar-dasar psikologi konsumen, untuk mengerti inti dari interaksi yang kompleks di antara konsumen dan merek-merek yang hadir di sekitar mereka. Dengan bahasa yang jelas dan ringkas, buku ini membuka jendela menuju dunia dinamis yang melingkupi hubungan antara konsumen dengan merek-merek yang begitu berarti dalam kehidupan sehari-hari. Sehingga, buku ini menjadi sumber informasi yang tak dapat diabaikan, penting bagi siapa pun yang memiliki minat untuk menjelajahi lebih dalam tentang panggung interaksi yang bersembunyi di balik brand-brand yang mereka pilih dan cintai.
Referensi
Aaker, David A., and Erich Joachimsthaler. Brand Leadership. New York: The Free Press, 2000.
Aaker, Jennifer, Susan Fournier, and S. Adam Brasel. “When Good Brands Do Bad.” Journal of Consumer Research 31, no. 1 (2004): 1–16. https://doi.org/10.1086/383419.
Aaker, Jennifer L. “Dimensions of Brand Personality.” Journal of Marketing 34, no. 3 (1997): 347–56. https://doi.org/10.2307/3151897.
Adidi, Dokpesi Timothy, and Benson Peter Irabor. “A Discourse on Immanuel Kant’s Categorical Imperative and Its Implication on Human Cloning.” In Theology, Philosophy and Education in The 21st Century - Festschrift In Honour Of The Distinguished Emeritus Professor The Rt. Rev. Msgr. Cletus Tanimu Gotan, 237–53, 2022. https://acjol.org/index.php/jassd/article/view/3121.
Ahuvia, Aaron, Richard P. Bagozzi, and Rajeev Batra. “Psychometric Vs. C-OAR-SE Measures of Brand Love: A Reply to Rossiter.” Marketing Letters 25 (2014): 235–243. https://doi.org/10.1007/s11002-013-9251-4.
Ahuvia, Aaron Chaim, Rajeev Batra, and Richard P Bagozzi. “Love, Desire and Identity: A Conditional Integration Theory of The Love of Things.” In The Handbook of Brand Relationship, edited by Deborah J. MacInnis, C. Whan Park, and Joseph W. Priester, 1st ed., 342–57. Abingdon, Oxford: Routledge, Taylor & Francis, 2009.
Albert, Noel, and Dwight Merunka. “Role of Brand Love in Consumer Brand Relationships.” In Consumer Brand Relationships, edited by Marc Fetscherin and Tobias Heilmann, 15–30, 2015. https://doi.org/10.1057/9781137427120_2.
———. “The Role of Brand Love in Consumer‐Brand Relationships.” Journal of Consumer Marketing 30, no. 3 (2013): 258–66. https://doi.org/10.1108/07363761311328928.
Albert, Noël, Dwight Merunka, and Pierre Valette-Florence. “When Consumers Love Their Brands: Exploring the Concept and Its Dimensions.” Journal of Business Research 61, no. 10 (2008): 1062–75. https://doi.org/10.1016/j.jbusres.2007.09.014.
Alnawas, Ibrahim, and Shadi Altarifi. “Exploring The Role of Brand Identification and Brand Love in Generating Higher Levels of Brand Loyalty.” Journal of Vacation Marketing 22, no. 2 (2016): 111–128. https://doi.org/10.1177/1356766715604663.
Baron, R. M, and D. A Kenny. “The Moderator-Mediator Variable Distinction in Social The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations.” Journal of Personality and Social Psychology 51, no. 6 (1986): 1173–1182. https://doi.org/10.1037//0022-3514.51.6.1173.
Batra, Rajeev, Aaron Ahuvia, and Richard P. Bagozzi. “Brand Love.” Journal of Marketing 76, no. 2 (2012): 1–16. https://doi.org/10.1509/jm.09.0339.
Bauer, Hans H, Daniel Heinrich, and Carmen-Maria Albrecht. “All You Need Is Love: Assessing Consumers’ Brand Love.” In American Marketing Association Summer Educators’ Conference, 252–53, 2009.
Becheur, Imene, Oula Bayarassou, and Hela Ghrib. “Beyond Brand Personality: Building Consumer–Brand Emotional Relationship.” Global Business Review 18, no. 3 (2017): 128–44. https://doi.org/10.1177/0972150917693160.
Beldona, Sri, and Scott Wysong. “Putting the ‘Brand’ Back into Store Brands: An Exploratory Examination of Store Brands and Brand Personality.” Journal of Product & Brand Management 16, no. 4 (2007): 226–35. https://doi.org/10.1108/10610420710763912.
Belk, Russell W. “Possessions and the Extended Self.” Journal of Consumer Research 15, no. 2 (1988): 139–168. https://doi.org/10.1086/209154.
Bergkvist, Lars, and Tino Bech-Larsen. “Two Studies of Consequences and Actionable Antecedents of Brand Love.” Journal of Brand Management 17 (2010): 504–518. https://doi.org/10.1057/bm.2010.6.
Blumberg, Boris, and Donald R. Cooper. Business Research Method. 12th ed. New York: McGraw-Hill, 2014.
Bowlby, John. Attachment and Loss. New York: Basic Books, 1969.
Brakus, J. Joško, Bernd H. Schmitt, and Lia Zarantonello. “Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?” Journal of Marketing 73, no. 3 (2009): 52–68. https://doi.org/10.1509/jmkg.73.3.052.
Brodie, Roderick J., Ana Ilic, Biljana Juric, and Linda Hollebeek. “Consumer Engagement in a Virtual Brand Community: An Exploratory Analysis.” Journal of Business Research 66, no. 1 (2013): 105–14. https://doi.org/10.1016/j.jbusres.2011.07.029.
Carroll, Barbara A., and Aaron C. Ahuvia. “Some Antecedents and Outcomes of Brand Love.” Marketing Letters 17 (2006): 79–89. https://doi.org/10.1007/s11002-006-4219-2.
Chandy, Rajesh K., and Gerard J. Tellis. “Organizing for Radical Product Innovation: The Overlooked Role of Willingness to Cannibalize.” Journal of Marketing Research 35, no. 4 (1998): 474–487. https://doi.org/10.1177/002224379803500406.
Chaudhuri, Arjun, and Morris B. Holbrook. “The Chain Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty.” Journal of Marketing 65, no. 2 (2001): 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255.
Chung, Cindy M. Y., and Peter R. Darke. “The Consumer as Advocate: Self-Relevance, Culture, and Word-of-Mouth.” Marketing Letters 17 (2009): 269–279. https://doi.org/10.1007/s11002-006-8426-7.
Cooper, Donald R, and Pamela S. Schindler. Business Research Methods. 10th ed. Boston: McGraw-Hill, 2008.
Costello, A B, and Jason W Osborne. “Best Practices in Exploratory Factor Analysis: Four Recommendations for Getting the Most From Your Analysis.” Practical Assessment 10, no. 7 (2005): 1–9. https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1156&context=pare.
Dharmmesta, Basu Swastha. “Loyalitas Pelanggan: Sebuah Kajian Konseptual Sebagai Panduan Bagi Peneliti.” Journal of Indonesian Economy and Business 14, no. 3 (1999): 73–88. https://jurnal.ugm.ac.id/jieb/article/view/39434.
Dodds, William B., Kent B. Monroe, and Dhruv Grewal. “Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations.” Journal of Marketing Reseach 28, no. 3 (1991): 307–19. https://doi.org/10.1177/002224379102800305.
Doyle, Peter. “Building Successful Brands: The Strategic Options.” Journal of Consumer Marketing 7, no. 2 (1990): 5–20. https://doi.org/10.1108/EUM0000000002572.
Drennana, Judy, Constanza Bianchib, SilviaCacho-Elizondoc, Sandra Lourierod, Nathalie Guiberte, and William Prouda. “Examining The Role of Wine Brand Love on Brand Loyalty: A Multi-Country Comparison.” International Journal of Hospitality Management 49 (2015): 47–55. http://dx.doi.org/10.1016/j.ijhm.2015.04.012.
Escalas, Jennifer Edson. “Narrative Processing: Building Consumer Connections to Brands.” Journal of Consumer Psychology 14, no. 1–2 (2004): 168–80. https://doi.org/10.1207/s15327663jcp1401&2_19.
Fetscherin, Marc. “What Type of Relationship Do We Have with Loved Brands? Journal of Consumer Marketing.” Journal of Consumer Marketing 31, no. 6/7 (2014): 430–440. https://doi.org/10.1108/JCM-05-2014-0969.
Fournier, Susan. “Consumers and Their Brands: Developing Relationship Theory in Consumer Research.” Journal of Consumer Research 24, no. 4 (1998): 343–53. https://doi.org/10.1086/209515.
Ghozali, Imam. Aplikasi Analisis Multivariate Dengan Program IBM SPSS 21 Update PLS Regresi. 7th ed. Semarang: Badan Penerbit Universitas Diponegoro, 2013.
Grisaffe, Douglas B., and Hieu P. Nguyen. “Antecedents of Emotional Attachment to Brands.” Journal of Business Research 64, no. 10 (2011): 1052–59. https://doi.org/10.1016/j.jbusres.2010.11.002.
Hwang, Jiyoung, and Jay Kandampully. “The Role of Emotional Aspects in Younger Consumer-Brand Relationships.” Journal of Product and Brand Management 21, no. 2 (2012): 98–108. https://doi.org/10.1108/10610421211215517.
Ismail, Ahmed Rageh, and Gabriella Spinelli. “Effects of Brand Love, Personality and Image on Word of Mouth: The Case of Fashion Brands among Young Consumers.” Journal of Fashion Marketing and Management 16, no. 4 (2012): 386–98. https://doi.org/10.1108/13612021211265791.
Jacoby, Jacob, and David B. Kyner. “Brand Loyalty vs. Repeat Purchasing Behavior.” Journal of Marketing Research 10, no. 1 (1973): 1–9. https://doi.org/10.1177/002224377301000101.
Jr, Joseph F. Hair, William C. Black, Barry J. Babin, and Rolph E. Anderson. Multivariate Data Analysis. 7th ed. New York: Pearson Education Limited, 2009.
Kamat, V, and A A Parulekar. “Brand Love — The Precursor to Loyalty.” In Advertising and Consumer Psychology: New Frontiers in Branding; Attitudes, Attachments, Relationships, edited by J. Priester and D. MacInnis, 94–95. Santa Monica, CA: Society for Consumer Psychology, 2007.
Karjaluoto, Heikki, Juha Munnukka, and Katrine Kiuru. “Brand Love and Positive Word of Mouth: The Moderating Effects of Experience and Price.” Journal of Product and Brand Management 25, no. 6 (2016): 527–37.
Kaufmann, Hans Ruediger, Sandra Maria Correia Loureiro, Gianpaolo Basile, and Demetris Vrontis. “The Increasing Dynamics between Consumers, Social Groups and Brands.” Qualitative Market Research 15, no. 4 (2012): 404–19. https://doi.org/10.1108/13522751211257088.
Kaufmann, Hans Ruediger, Sandra Maria Correia Loureiro, and Agapi Manarioti. “Exploring Behavioural Branding, Brand Love and Brand Co-Creation.” Journal of Product & Brand Management 25, no. 6 (2016): 516–26. https://doi.org/10.1108/JPBM-06-2015-0919.
Keller, Kevin, and Vanitha Swaminathan. Strategic Brand Management: Building, Measuring, and Managing Brand Equity. London: Pearson Education Limited, 2019.
Kleine, Susan Schultz, Robert E III Kleine, and Chris T Allen. “How Is a Possession ‘Me’ or ‘Not Me’? Characterizing Types and an Antecedent of Material Possession Attachment.” Journal of Consumer Research 22, no. 3 (1995): 327–43. https://doi.org/10.1086/209454.
Kominfo. “Masih Banyak Masyarakat Indonesia Belum Paham MEA.” Kominfo, 2016. https://www.kominfo.go.id/content/detail/7185/masih-banyak-masyarakat-indonesia-belum-paham-mea/0/berita_satker.
Konecnik, Maja, and William C. Gartner. “Customer-Based Brand Equity for A Destination.” Annals of Tourism Research 34, no. 2 (2007): 400–421. https://doi.org/10.1016/j.annals.2006.10.005.
Kotler, Philip T., and Kevin Lane Keller. Marketing Management. 14th ed. New York: Pearson Education, 2011.
Kristianti, Amelia. “Kecintaan Merek Sebagai Pemediasi Hubungan Antara Identifikasi Merek Dengan Kesetiaan Merek.” Universitas Gadjah Mada, 2017. http://etd.repository.ugm.ac.id/kajian/detail/109325.
Kuhl, Julius, and Jürgen Beckmann, eds. Action Control: From Cognition to Behavior. Berlin, Heidelberg: Springer, 1985. https://doi.org/10.1007/978-3-642-69746-3.
Laroche, Michel, Mohammad Reza Habibi, and Marie-Odile Richard. “The Effects of Social Media Based Brand Communities on Brand Community Markers, Value Creation Practices, Brand Trust and Brand Loyalty.” Computers in Human Behavior 28, no. 5 (2012): 1755–67. https://doi.org/10.1016/j.chb.2012.04.016.
Lin, Long-Yi. “The Relationship of Consumer Personality Trait, Brand Personality and Brand Loyalty: An Empirical Study of Toys and Video Games Buyers.” Journal of Product & Brand Management 19, no. 1 (2010): 4–17. https://doi.org/10.1108/10610421011018347.
Lombart, Cindy, and Didier Louis. “Sources of Retailer Personality: Private Brand Perceptions.” Journal of Retailing and Consumer Services 28 (2016): 117–25. https://doi.org/10.1016/j.jretconser.2015.09.002.
Long‐Tolbert, Sylvia J., and Bashar S. Gammoh. “In Good and Bad Times: The Interpersonal Nature of Brand Love in Service Relationships.” Journal of Services Marketing 26, no. 6 (2012): 391–402. https://doi.org/10.1108/08876041211257882.
Louis, Didier, and Cindy Lombart. “Impact of Brand Personality on Three Major Relational Consequences (Trust, Attachment, and Commitment to The Brand).” Journal of Product & Brand Management 19, no. 2 (2010): 114–30. http://dx.doi.org/10.1108/10610421011033467.
Milewicz, John, and Paul Herbig. “Evaluating the Brand Extension Decision Using a Model of Reputation Building.” The Journal of Product and Brand Management 3, no. 1 (1994): 39–47. https://doi.org/10.1108/10610429410053077.
Mugge, Ruth, Hendrik N.J. Schifferstein, and Jan P.L. Schoormans. “A Longitudinal Study of Product Attachment and Its Determinants.” In Association for Consumer Research, edited by Karin M. Ekstrom and Helene Brembeck, 7:641–47, 2005. https://www.acrwebsite.org/volumes/13712/eacr/vol7/e-07.
Mugge, Ruth, Rick Schifferstein, and Jan P.L. Schoormans. “Product Attachment and Product Lifetime: The Role of Personality Congruity and Fashion.” European Advances in Consumer Research 7 (2006): 460–467.
Neuman, W Lawrence. Metode Kajian Sosials: Pendekatan Kualitatif Dan Kuantitatif. 7th ed. Jakarta: PT Indeks, 2013.
Nunnally, Jum C., and Ira H. Bernstein. Psychometric Theory. 3rd ed. New York: McGraw-Hill, 1994.
Odin, Yorick, Nathalie Odin, and Pierre Valette-Florence. “Conceptual and Operational Aspects of Brand Loyalty: An Empirical Investigation.” Journal of Business Research 53, no. 2 (2001): 75–84. https://doi.org/10.1016/S0148-2963(99)00076-4.
Okonkwo, Uche. Luxury Fashion Branding: Trends, Tactics, Techniques. 1st ed. London: Palgrave Macmillan, 2007. https://doi.org/10.1007/978-0-230-59088-5.
Oliver, Richard L. “When Consumer Loyalty?” Journal of Marketing 63, no. 4/1 (1999): 33–44. https://doi.org/10.1177/00222429990634s105.
Pang, Jun, Hean Tat Keh, and Siqing Peng. “Effects of Advertising Strategy on Consumer-Brand Relationships: A Brand Love Perspective.” Frontiers of Business Research in China 3 (2009): 599–620. https://doi.org/10.1007/s11782-009-0029-8.
Park, Cheol Whee, Deborah J. Macinnis, and Joseph Priester. “Brand Attachment: Constructs, Consequences, and Causes.” Foundations and Trends in Marketing 1, no. 3 (2006): 191–230. https://doi.org/10.1561/1700000006.
Pawle, John, and Peter Cooper. “Measuring Emotion—Lovemarks, The Future Beyond Brands.” The Journal of Advertising Research 46, no. 1 (2006): 38–48. https://doi.org/10.2501/S0021849906060053.
Rahman, Renée, Tobias Langner, and Dirk Temme. “Brand Love: Conceptual and Empirical Investigation of A Holistic Causal Model.” Journal of Brand Management 28 (2021): 609–642. https://doi.org/10.1057/s41262-021-00237-7.
Rauschnabel, Philipp A, and Aaron C Ahuvia. “You’re So Lovable: Anthropomorphism and Brand Love.” Journal of Brand Management 21, no. 5 (2014): 372–95. https://doi.org/10.1057/bm.2014.14.
Roscoe, John T. Fundamental Research Statistics for the Behavioral Sciences. 2nd ed. New York: Holt, Rinehart and Winston, 1975.
Rossiter, John. “A New C-OAR-SE-Based Content-Valid and Predictively Valid Measure That Distinguishes Brand Love from Brand Liking.” Marketing Letters 23, no. 3 (2012): 905–16. https://doi.org/10.1007/s11002-012-9173-6.
Roy, Sanjit, A. Eshghi, and A. Sarkar. “Antecedents and Consequences of Brand Love.” Journal of Brand Management 20, no. 4 (2013): 325–32. https://doi.org/10.1057/bm.2012.24.
Rubin, Zick. Liking and Loving: An Invitation to Social Psychology. New York: Holt, Rinehart & Winston, 1973.
Sarkar, Abhigyan, and Sreejesh S. “Examination of the Roles Played by Brand Love and Jealousy in Shaping Customer Engagement.” Journal of Product & Brand Management 23, no. 1 (2014): 24–32. https://doi.org/10.1108/JPBM-05-2013-0315.
Sarstedt, Marko, Christian M. Ringle, and Joe Hair. “Partial Least Squares: Regression and Structural Equation Models.” In Handbook of Market Research, edited by Christian Homburg, Martin Klarmann, and Arnd Vomberg, 2017. http://dx.doi.org/10.1007/978-3-319-05542-8_15-1.
Schifferstein, Hendrik N. J., and Elly P. H. Zwartkruis-Pelgrim. “Consumer-Product Attachment: Measurement and Design Implications.” International Journal of Design 2, no. 3 (2008): 1–14. http://www.ijdesign.org/index.php/IJDesign/article/view/325/218.
Schiffman, Leon, and Leslie Kanuk. Consumer Behavior. 9th ed. London: Pearson Education Limited, 2006.
Sekaran, Uma, and Roger Bougie. Research Methods for Business: A Skill Building Approach. 5th ed. New Jersey: John Wiley & Sons, Ltd, 2009.
Shimp, Terence A., and Thomas J. Madden. “Consumer-Object Relations: A Conceptual Framework Based Analogously on Sternberg’s Triangular Theory of Love.” In Advances in Consumer Research, edited by Micheal J. Houston, 15:163–68, 1988. https://www.acrwebsite.org/volumes/6810/volumes/v15/NA.
Sprott, David, Sandor Czellar, and Eric Spangenberg. “The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale.” Journal of Marketing Research 46, no. 1 (2009): 92–104. https://doi.org/10.1509/jmkr.46.1.92.
Sternberg, Robert J. “A Triangular Theory of Love.” Psychological Review 93, no. 2 (1986): 119–135. https://psycnet.apa.org/doi/10.1037/0033-295X.93.2.119.
Thomson, Matthew, Deborah J. MacInnis, and C. Whan Park. “The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands.” Journal of Consumer Psychology 15, no. 1 (2005): 77–91. https://doi.org/10.1207/s15327663jcp1501_10.
Unal, Sevtap, and Hatice Aydı. “An Investigation on the Evaluation of the Factors Affecting Brand Love.” Procedia - Social and Behavioral Science 92 (2013): 76–85. https://doi.org/10.1016/j.sbspro.2013.08.640.
Uncle, Mark D, Grahame Dowling, and Kathy Hammond. “Customer Loyalty and Customer Loyalty Programs.” Journal of Consumer Marketing 20, no. 4 (2003): 294–316. https://doi.org/10.1108/07363760310483676.
Vernuccio, Maria, Margherita Pagani, Camilla Barbarossa, and Alberto Pastore. “Antecedents of Brand Love in Online Network-Based Communities : A Social Identity Perspective.” Journal of Product & Brand Management 24, no. 7 (2015): 706–19. https://doi.org/10.1108/JPBM-12-2014-0772.
Vraneševic, Tihomir, and Ranko Stančec. “The Effect of The Brand on Perceived Quality of Food Products.” British Food Journal 105, no. 11 (2003): 811–25. https://doi.org/10.1108/00070700310511609.
Wallace, Elaine, Isabel Buil, and Leslie de Chernatony. “Consumer Engagement with Self-Expressive Brands: Brand Love and WOM Outcomes.” Journal of Product & Brand Management 23, no. 1 (2014): 33–42. https://doi.org/10.1108/JPBM-06-2013-0326.
Wallendorf, Melanie, and Eric Arnould. “My Favorite Things: A Cross-Cultural Inquiry into Object Attachment, Possessiveness, and Social Linkage.” Journal of Consumer Research 14, no. 4 (1988): 531–47. https://doi.org/10.1086/209134.
Yang, Defeng. “The Effect of Perceived Quality and Value in Brand Love.” International Conference on Management and Service Science 1, no. 3 (2010). https://doi.org/10.1109/ICMSS.2010.5577615.
Yasin, Ghulam, Nawab Samina, Komal Khalid, and Tahira Nazir. “Relationship of Intellectual Stimulation, Innovations and Smes Performance: Transformational Leadership a Source of Competitive Advantage in Smes.” Middle East Journal of Scientific Research 19, no. 1 (2014): 74–81. http://dx.doi.org/10.5829/idosi.mejsr.2014.19.1.12458.
Yoo, Boonghee, and Naveen Donthu. “Developing and Validating a Multidimensional Consumer-Based Brand Equity Scale.” Journal of Business Research 52, no. 1 (2001): 1–14. https://doi.org/10.1016/S0148-2963(99)00098-3.
Zeithaml, Valarie A. “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence.” Journal of Marketing 52, no. 3 (1988): 1–22. https://doi.org/10.1177/002224298805200302.
Zeithaml, Valarie A., Leonard L. Berry, and A. Parasuraman. “The Behavioral Consequences of Service Quality.” Journal of Marketing 60, no. 2 (1996): 31–46. https://doi.org/10.2307/1251929.
##catalog.published##
##catalog.categories##
Lisensi
Artikel ini berlisensiCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.